RETURN OF UNWANTED GOODS
If for any reason, the goods are not suitable, Please email us within 14 days of delivery or collection from store stating your order number, which product(s) you wish to return and the reason you want to return them, you will then have a further 14 days to return the unwanted goods to store making it a 28 days in total for a return to be accepted. If we do not receive this email within 14 days, or the goods are not returned to store within 28 days of delivery / collection, we will be unable to process your return and your goods will be returned to you. You must not return goods without informing us in writing beforehand, a telephone conversation will not suffice. Shipping cost's (if applicable) will not be refunded.
The item(s) returned to us must be unused, unfitted and in the original packaging without any damage including the use of brown tape, tears or writing. Whilst in your possession, the goods are your responsibility so please ensure they are well packaged for their return journey and you are covered by enough insurance from the courier of your choice. We would also recommend sending them tracked / signed for. This will be at your cost and will not be covered by Exclusive Lighting Ltd if they are not suitable.
Please return goods to Exclusive Lighting Ltd, c/o Christopher Pratts, 9 Regent Street, Leeds, LS2 7QN. You can also hand deliver goods back to our Leeds showroom if you are local however you must still notify us in writing within 14 days of delivery / collection from our store or we cannot accept the return.
We will issue a full refund once the item has been received and inspected by us. This will be returned to you the same way in which you paid.
Please Note: PayPal refunds can sometimes take upto 10 days for PayPal to process and return to your PayPal account. Debit /Credit card payments take 3 working days to be returned to your account.
BREAKAGE'S & SHORTAGE'S
In the unfortunate event that a product doesn't reach you in perfect condition, please email us a photo of the fault within 48 hours of delivery using the email address leeds@exclusivelightingltd.co.uk.
If you have parts missing or broken, we can usually just send these pieces out to you within a couple of days. Please do not arrange your electrician / have the product fitted until you have received all required parts and are happy with your product, we cannot be responsible for any charges your electrician may enforce if you find a shortage / finish fault during installation and he has to return.
If the goods we have supplied develop a fault within the warranty period, please contact us via email and we attempt to resolve in a timely manner by repair, replace or refund.
If a faulty item requires a replacement and we have not received the faulty item back, we may have to charge for the replacement and issue a full refund once the faulty item has been received back to our store.
